The most important part of any remote start system is the installation. You can purchase the most advanced kit on the market and if it isn't installed properly it can cause all kinds of headaches for you. Today's vehicles are complicated thanks to transponder keys, factory anti-theft systems, and multiplexed door lock systems. If somebody isn't familiar with working with these systems then the installation should be left to somebody who is trained to work on these vehicles.
To help reduce vehicle theft, car manufactures are equipping the vehicle's key with a transponder chip. These chips keep the vehicle from starting unless the vehicle "sees" the key in the ignition. If your vehicle is equipped with a transponder key, an interface module will be needed (at an extra cost) at the time of installation. A majority of these modules are vehicle specific. In the rare occurrence a module is not made for your vehicle we will then use a universal module. Please stop by today and we will be able to tell you which module your vehicle needs.
Vehicle manufactures are trying to reduce the amount of wiring that is ran through a vehicle by using multiplexed systems. Most of today's vehicles modern door lock systems are perfect examples of a multiplex system. Instead of sending conventional electrical signals when pushing your door lock button to lock the other doors, a multiplex system will convert your action to a digital signal. Basically instead of having one wire for each action of your door lock switch, one wire can do everything. Unfortunately conventional ways of integrating your door lock system into a remote start won't work on a multiplex system. Thankfully our remote start manufactures are always ahead of the game and we have door lock modules (at an extra cost) that allow us to integrate your door lock system into your new remote start system. Integrating your door locks into the remote start allow you to have both your remote start and keyless entry on one remote. There is no need to carry two remotes.
Certain connections on a remote start system have to be soldered for the remote start to function properly. If these connections are not soldered not only will it cause problems with the functions of the remote start, it can keep you from starting the vehicle with the key as well. We assure you at SOUNDS FAST we solder these connections.
Your safety and the safety of anybody working on your vehicle is our top priority. This is why we install a hood pin on every remote start system at SOUNDS FAST. A hood pin will keep the vehicle from remote starting while the hood is open. We are surprised when when we get a vehicle in that another shop has installed a remote start and there is no hood pin. In our opinion this should be a standard on ANY remote start system!
SOUNDS FAST technicians are always attending the latest training from our manufactures. We feel this is vitally important to keep us up to date on today's modern vehicles. On top of training we make sure our techs have the latest tech software and tools at their disposal. This assures they don't go into a vehicle "blind".
A remote start installation should be taken very seriously. We assure you at SOUNDS FAST your remote start installation will be done right the first time. We believe in the steps we take during an installation so much that we put a lifetime warranty on every installation that leaves our store. With over 1000 remote starts sold and installed, SOUNDS FAST is Central Oregon's remote start headquarters.
In my workshops I talk about something that I do in my life that has helped me to grow a better business. It's my customer service notebook. In it, I keep a record of great - and not so great, customer service experiences that I am blessed or depressed with. I then review these notes and pull things from it to apply to my businesses. I find it a great reminder for what is really most important to the success of any business: a great product, knowledge of and belief in your product, and outstanding customer service. With these things you have the recipe and ingredients for a lasting business.
Yesterday, I had a great experience and a few things to add to my notebook. I have been searching for an iPod dock for my car stereo for some time. I surfed the forums, googled manufacturers, and the outlook was dismal. I have an unusual make and model (as far as iPod connectors go) and most everything I read said it really couldn't be done. Fooey! I then started calling every car stereo shop in town. Several said, "sorry, we don't know of any product for your car." A couple of them said, "We'll look for something and call you back." ONE shop actually did call back - and within the hour. They had a solution. I didn't believe them. I played along though and placed an order for the product with them.
When it came in, I brought the car in for the install. The shop was clean - even the bathroom. That's weird. Car stereo shops are a guy thing. Only guys work in car stereo shops and auto repair joints. Guys don't typically maintain spotless bathrooms without the help of women – unless they are fanatics about attention to detail. This was a good sign.
As I was turning over the keys, the owner posed the question, "How are you going to actually mount the iPod?". I figured I'd get one of those suction cup thingys or just throw it in the glove box. The guy said, "Our installers are pretty creative. If we can come up with a cool way to mount the iPod that looks clean, would you like us to do that?" Sure I would. Sounds good to me - pun intended. I thought about this afterwards: what a great upsell! It satisfies my needs perfectly and gives them a little icing on the cake. I'm all for it. I was still skeptical though.
I left my car and went to the office and waited, anticipating that call..."Uh, Mr. Kubota, we're sorry but this device actually won't work with your car. You were right, you can't connect an iPod to it." The call came, but it was, "Mr. Kubota, we have a GREAT solution to mount your iPod, we can create a custom dock for it in your unused ashtray. It will look like a factory iPod dock and when you close the ashtray it is completely hidden." Bitchin'.
One hour before the promised ready time, they called and said, "Come 'n get it."
I did, and it rocked.
I am thrilled that I can now listen to my iPod, in full CD quality, in my car. It's a simple pleasure, I realize, but that's what life is all about, right? So what goes in the notebook that we can learn from?
1) Follow through. They called back when they said they would with answers to my questions.
2) Professionalism. They were polite, knowledgeable on their products, my car, and the installation.
3) Attention to detail. The shop was immaculate. They instilled trust. The installation looks like a factory job.
4) They up-sold me something I really needed, so I was more than happy to buy and appreciated the creative thinking.
5) They over delivered. I came away with a better solution than I had even hoped for.
Oh, and the clencher? When I came in to pick up and pay, the price for the custom dock was less than I expected AND after I wrote the check he noticed he forgot to add the $37 shipping for the special ordered product. I said, "No problem, I can write another check..." but he said, "Ah, don't worry about it, just come back and see us next time you need something."
Darn right I will. And I'm telling everyone I know that Sounds Fast in Bend, OR is the pinnacle of mobile audio shops.
OK. First of all let me say wow!! I was so impressed with the level of customer service that I received at your shop. I also own a small business and am aware of how important customer service is. Thank you so much for all the great work on our motorhome. IT ROCKS!
-Rick Clothier- Nortgate Auto
Dear Sounds Fast,
Thank you for your sponsorship of the 2013 Gopher Broke Scramble golf tournament. Your support makes this event possible and truly makes a difference for children and families in our community. We are still finalizing some totals, but it looks like the 2013 tournament will net over $27,000 for recreation scholarships. On behalf of Bend Park & recreation Foundation and the Bend Park & Recreation District, thank you for your partnership and support.
-Kim Johnson- Administrator
This is a GREAT shop. The people who work there are the most qualified in the area to work on your custom applications and know their business well. The only place in Central Oregon to buy car audio and other auto related electronics. Dave and Jamie are solid guys who have a lot of knowledge and integrity.
-M.S. per yelp.com